"There is a principle which is a bar against all information, which is proof against all argument, and which cannot fail to keep man in everlasting ignorance. That principle is condemnation without investigation". William Paley
We’ve recently been exploring highly effective decision-making that employs four levels to all effective human communication. They are:
- ADVOCATE, and
Level 1 recap RELATE ~ means the Accommodation of Primary Personality to establish and maintain mutually beneficial outcomes. This level encompasses all levels of highly effective decision-making as failing to maintain a relationship places everything else in jeopardy (see prior BLOGs).
Level 2 recap DISCOVER ~ last weeksT4TW introduced Discover & Agree, the journey of allowing the other person to find their own reasons for wanting to do something (their WANT) by helping them uncover what they care about most ~ something or someone. Failing to discover and agree attitudes, belief’s and feelings sustains impotence ~ nothing happens!
This week’s T4TW looks at level 3 of highly effective decision-making: Advocating solution(s).
Whilst Discovery & Agreement is problem-centred: “Where am I right now?” and “Where do I want to be?”, Advocating is solution-centred: “What are the different ways of solving my problem?” and “Which is the best way for me, right now?”
Level 3 ADVOCATE ~ the 1st-step of Advocating is that you never offer any solution ~ even if you have some in mind! This is a time for the person with the problems to brain-storm all possible solutions they can think of.
Encouraged by your SOFT-FACT APPROACH during the Discover level, the person with the problems now realises they are the one responsible for solving them. They commence this by considering any/all possible solutions ~ even the obscure.
Your role is to respond ‘sensitively’ to the solutions they offer. Their list can be short or long, with no right or wrong answers at this stage. Simply note every solution as ‘possible’.
The Possibility List ~ now, you enter the 2nd-step of Advocating by helping the person with the problems dismiss inferior solutions in favour of the best solution, or the immediate action.
NOTE: Large problems may require multiple solutions. But solving them begins with immediate action. Any subsequent solutions in the scheme of things fall under the heading of future actions, which are entered in an Action Plan and Dated for review.
Next week’s T4TW will explore SUPPORT. Actions to reinforce the first solution was the right one!
To explore these principles in more depth, email firstname.lastname@example.org
“I promise never to offer any solution to someone’s problem until we have both discovered and agreed that the problem exists AND that s/he cares enough to want to do something about it”
Questions Are the Answers by Allan Pease
The Power of Positive Thinking by Norman Vincent Peale
Stay In The Game by Van Crouch
Lateral Thinking for Management by Edward De Bono
How I Raised Myself from Failure to Success in Selling by Frank Betcher