9. Jul, 2020

Stage:4 The SUPPORT Process (Doing The Right Thing, Right)

NOTE: There is no BLOG next week. Setting out the EFFECTIVE WRITTEN WORD is the subject of our next four BLOGs commencing w/e 24th July.

In context, SUPPORT is the concluding stage of our four part, highly effective decision-making process.

SUPPORT is essential to maintain a trustworthy relationship through effective planning and efficient organising.

SUPPORT is vital in all growing commercial endeavours but, equally applies in domestic and social situations.

But let’s recap, first …

Before you will be permitted to enter the SUPPORT stage of decision-making with another, you must demonstrate a Socratic ADVOCATE stage, which means helping others verbalise what they know about various solutions to their agreed problems.

And, before you will be permitted to enter the ADVOCATE stage of decision-making with them, you must demonstrate a Socratic DISCOVER stage, which means helping others visualise and agree what is important to them, right now.

But the entire process stalls unless you RELATE with them from the outset, which means consciously role-shifting to accommodate the way they do things i.e. their Primary Personality.

Doing The Right Thing, Right = SUPPORT

Doing The Right Thing means Effective Planning. Doing the Thing Right means Efficient Organising.

Once you have helped someone discover and agree their own problems and all possible solutions to resolve them your role is to Plan and Organise yourself so you remain a beneficial asset to them.

Follow-up & Communication

It’s a sad reality that, in the western world, once we trust someone, that supposed confidant may unwittingly damage the relationship by becoming less accessible. Ask yourself how many people are always there for you and you'll get the picture.

Lack of accessability happens all to often in commerce when a satisfied customer has parted with their money and rarely hears from that business again. Or, they are digitally bombarded with every insincere ‘limited offer’ under the sun.


Applying the first three essential stages of highly effective decision-making, RELATE, DISCOVER, ADVOCATE you have established a mutually beneficial relationship. But that relationship is in jeopardy without meaningful Planning and Organising in SUPPORT of the others decisions.

Follow-up, the Antidote to Buyers-Remorse

Let's assume, when using Socratic Questioning during the DISCOVERY & ADVOCATE stages, someone agreed they had more than one problem/situation to fix. You have already helped them identify and resolve ~ for themselves ~ their most important problem.

Having agreed they want to fix more than one problem, it is essential to plan your follow-up with a supporting text/email/letter confirming the agreed actions they have just taken, and referencing future actions they have yet to take.

But structuring your written word requires special attention to their Primary Personality.

Written Communication

Each of the four Primary Personalities responds best to the written word when their particular behaviour is accommodated. This is the subject we shall begin to address in our next paper.

To explore this paper, text 0044 7900 251258 or email info@uetp.co,uk

Complicated IS Easy! Simple IS Hard!